Support

Write to us at support@sevgipusulam.app. If something is not working, tell us your iPhone model and iOS version.

Pairing with your partner

On the Compass tab, tap Invite your partner and share your code. It works for 7 days and only once.
Your partner taps Enter code and types it in.
A request appears on your phone. Tap Accept.

Nothing is shared until you accept. The app starts in Turkish; you can switch to English on the Profile tab under Language.

The needle points the wrong way

Move the phone away from magnets: MagSafe wallets, magnetic cases and car mounts confuse the compass. The needle recovers on its own once you start walking.
Wave the phone in a figure-8 to recalibrate.
Hold the phone flat.

My partner’s position is old

Their phone only sends a position while their app is open. Ask them to open it, or tap Ask [name]’s phone on the compass: if their app is open at that moment, it sends a fresh position.

On the Compass tab, use Pause or Unpair on your pairing card. Sharing stops immediately and your partner is told.

Pause stops location sharing in both directions. Only the person who paused can resume. You can keep writing to each other while paused.
Unpair ends the pairing. Neither of you sees the other’s location any more, and your whole conversation is deleted for both of you. You can pair again with a new code.

Messages and photos

Report a message. Long-press a message your partner sent, choose Report, pick a reason and confirm. A copy of it and up to ten messages before it, from both of you, comes to us, and we review every report within 24 hours. The other person is not told. If you report a photo that can still be opened, we receive that photo too, but no other photo.
Block someone. Unpair: tap Unpair on your pairing card (the Compass tab). It ends the pairing at once and deletes your conversation for both of you, and the other person cannot write to you again unless you accept a new pairing.
Unsend or edit. Long-press your own message. Unsend deletes it for both of you and leaves “Message deleted” in its place. Edit works for 15 minutes after sending.
Read receipts. Turn Read receipts off on the Profile tab and your partner won’t know when you have read their messages; you won’t know when they have read yours either.
Photos. A photo can be opened for 30 days after it is sent. Then it disappears from both phones and is deleted from our server.
What happens to the conversation. It is kept until the pairing ends. When either of you unpairs or deletes your account, the whole conversation is deleted for both of you. A phone that is offline at that moment removes its copy as soon as it is back online with the app open.

Deleting your account

Profile tab → Delete account → Delete.

This removes your profile, your profile photo, your pairing, your position and your conversation and chat photos (for both of you) right away, together with your notification addresses and, on that phone, your compass design and compass photo. Your partner is told the pairing has ended. A phone that is offline at that moment removes its copy as soon as it is back online with the app open. If a message was reported, by you or your partner, the copy kept for that report is deleted later, as the Privacy Policy explains, and copies can remain in our hosting provider’s encrypted storage and backups for up to 7 days.

From another phone. If you lost or changed your phone, install Sevgi Pusulam on any iPhone, sign in with the same Apple or Google account and follow the steps above.

Deleting your account does not cancel a Compass Club subscription. The confirmation has a Manage subscription button, or follow the steps below.

Cancelling a subscription

Subscriptions are billed by Apple, so they are canceled in your Apple Account settings, not in the app:

Open Settings on your iPhone and tap your name.
Tap Subscriptions, then Sevgi Pusulam.
Tap Cancel Subscription.

Cancel at least 24 hours before the renewal date to avoid the next charge. You keep Compass Club until the end of the period you have paid for. For a refund, ask Apple at reportaproblem.apple.com. If your Apple Account’s country or region is Türkiye, you can also end the subscription right away: contact Apple Support, and Apple ends it at once and refunds the unused time pro rata. On a new phone, Restore purchases on the Compass Club screen brings your subscription back.

Moving to a new phone

Install Sevgi Pusulam and sign in with the same Apple or Google account you used before: your profile, your pairing and your conversation come back. If Compass Club does not unlock, tap Restore purchases on the Compass Club screen.

The places you saved in Places mode, your compass design and your compass photo never reach our server, so we cannot bring them back. If you set up your new phone by transferring from your old one or from its backup, your iPhone may bring them along.

Location and consent: questions

Who can see my location?: Only the one person you paired with, only while your pairing is active, and only the latest position your phone sent while the app was open.
Can someone see my location without my knowledge?: No. A pairing needs a code from one of you and an acceptance from the other, and our database refuses to share a location without it. Nobody can be added silently.
Does the app follow me in the background?: No. It reads your location only while it is open on your screen, with “While Using the App” permission.
Do you keep a history of where I have been?: No. Our server keeps only your latest position and replaces it with every update. There is no trail and no map of where you have been.
I think someone paired with me without my consent. What do I do?: Tap Unpair on the Compass tab at once; sharing stops immediately. Change your Apple Account or Google password, and delete your account if you want to start over. Then write to us.